Reference

Legal access for your bosku21 account

bosku21 Legal gives you a clear view of account access, payment records, personal data and the steps for raising a policy question.

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bosku21 Legal access for your bosku21 account
POLICY HELP PATHS

Get clear answers about Legal questions

A policy question should not leave you guessing about your account or wallet record. We keep the contact route close to the account and cashier areas, where you can identify the relevant…

Account access If phone verification or an account condition stops your access, contact us through the account help path. Include the registered contact detail and the wording you are asking about, so we can explain the applicable Legal step without asking you to repeat the full history.
Wallet records For a DANA, OVO, GoPay or QRIS question, use the cashier support path and include the transaction reference shown on your receipt. We can then check whether the record is pending, matched or needs another account detail before discussing the next step.
Policy requests To ask about data access, correction or removal, send the request through our policy contact route from your account area. Tell us which detail you want changed and how we can confirm the request belongs to you.
HOW WE HANDLE RECORDS

Your data and account choices explained

Legal also covers the practical handling of information connected with your account. We separate identity checks, wallet references and support correspondence so a policy request can be matched to the right record.

Data handling

We use account details to create access, complete phone verification and connect a wallet or bank reference with the correct account. A request about personal data should name the record involved, allowing us to explain its purpose under the Legal terms.

Cookie controls

Cookies can keep a sign-in path and selected page settings available on the device you use. If you clear them, the next account visit may ask you to authenticate again. Our policy contact route can explain which cookie choice relates to your request.

Account security

Phone verification comes before account access when our security flow requests it. Keep your contact detail private and tell us through account help if a sign-in or profile change does not look like yours, so we can check the account record.

Record retention

Some account, payment and support records may need to remain available for operational or legal reasons. The retention wording in our Legal notice explains the relevant category. Ask us about a specific record rather than assuming every detail follows the same period.

Correction requests

You can request a correction when an account detail is inaccurate or no longer current. Send the request from the account contact path, identify the field, and provide the confirmation detail we need before changing a record.

Who to contact

Our policy contact route is the right place for questions about data use, cookies, retention or access conditions. For a payment receipt, use cashier support instead; separating these paths helps us send your request to the relevant account record.

Find answers before opening your account

These Legal answers cover the questions we expect you to ask before creating or using an account. They focus on local access, verification, records, cookies and payment references rather than general lobby details. If your circumstances are not covered, use the policy contact path and quote the relevant account or receipt reference.

It covers account access, phone verification, data handling, cookies, retention, payment records and policy contact steps. Eligibility depends on local law, so the Legal page should be read before you create an account or send a DANA, OVO, GoPay, QRIS or bank transfer request.

Access is available only where local law permits and depends on local law for your circumstances. Check the access wording before account creation. If an eligibility condition is unclear, contact us through the account help route rather than attempting to bypass a restriction.

Phone verification helps connect an account request with the correct contact detail before access is provided. If the verification prompt does not work, use account support and provide the registered detail. We may need confirmation before discussing or changing account records.

A DANA or QRIS transaction can create a payment reference linked to your account request. Keep the receipt reference if you need help. Use cashier support for a status check, and do not send another payment simply because the first record has not appeared yet.

Yes, you can ask us to correct an inaccurate account detail or explain a stored record. Submit the request through the policy contact route, identify the field, and complete any account confirmation needed before we make a change.

Retention depends on the record type and the reason it was created. Account, payment and support records may follow different periods described in the Legal notice. Ask about the specific record you mean, and we will explain the applicable wording and request path.

Use the policy contact route in your account area for Legal, cookie, data or retention questions. Include the page wording or setting you mean. For a wallet receipt or transfer status, use cashier support so the request reaches the correct record path.

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